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The Secret to Horst Schultz's Success: Unveiling the Art of Exceptional Customer Service
The Secret to Horst Schultz's Success: Unveiling the Art of Exceptional Customer Service
Wes Burwell
Sep 4, 20242 min read
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A NEW YEAR’S RESOLUTION FROM THE WIZARD OF WESTWOOD
As a new year begins, it is the season for many of us to make New Year’s resolutions. However, statistics demonstrate that 23% of us will...
Wes Burwell
Jan 2, 20242 min read
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THREE LESSONS FROM THE FROG FLOAT
I was recently reading” The Wisdom of the Bullfrog” by admiral William H. McRaven (U.S. Navy Retired), and one of the lessons in the book...
Wes Burwell
Jun 14, 20233 min read
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PICK UP THE LITTER
I decided to dig deeper into the reason for CHICK-FIL-A's astounding success, and believe it can primarily be attributed to three reasons.
Wes Burwell
Mar 10, 20233 min read
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